Headstart COVID-19 Wellbeing Service

By 22nd April 2020 May 6th, 2020 6 Comments

We’re launching a temporary telephone and online wellbeing support service for 10-16 year olds who are struggling with their emotional health during the COVID-19 situation.


What will the Headstart COVID-19 Wellbeing Service consist of?

  • The service will run for the duration of the COVID 19 restrictions, whilst Youth Facilitators are unable to offer face-to-face support to Young People. On resumption of normal service, case loads will be reviewed on a case by case basis and in light of the changing situation; face-to-face support cannot be guaranteed.
  • If referred to this well-being support service, the young person will be offered online chat, telephone or text support on a weekly or fortnightly basis (as agreed). They may also be emailed resources aimed to support their well-being.
  • Parental/Carer consent is required for anyone under 13 years – this will be done over the phone prior to contact with the young person.


Please download and complete the referral form and email it to [email protected]


Please note this is not a crisis or emergency service.

If you need to speak to someone urgently call:

  • Childline up to 19yrs: 0800 1111
  • The Samaritans: 116 123
  • In an emergency go to A&E or call 999

If you are concerned about the safety of a child or young person please contact the Multi-Agency Referral Unit (MARU) on 0300 123 1116 (01208 251300 out of hours), or the Police.

For referrals involving high levels of need, the Early Help Hub can be contacted on 01872 322277


NB. Revised Bloom model in response to COVID-19 pandemic

From now onwards it is only referrals at the Getting More Help and Risk quadrants of the i-Thrive model, where risk relating to mental health is escalating potentially indicating the young person may be admitted to ED, that will now be considered at Covid-19 Consultation (previously Bloom Professionals Consultation) meetings.





Author Keira

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