Your Way

FAQs

By 6th August 2019 August 15th, 2019 No Comments

service_faqs

 

How do I access the service?

You can drop-in to one of our Youth Advice Centres, use our online chat or call us on 01872 613001 throughout the week.

 

When are you available to talk?

Our opening days and times can vary depending on location but are all listed here. At times we can be very busy so we’d advise messaging us through our online chat or ringing us beforehand if possible, to check that a worker will be available to meet you. If no one is available when trying to contact us please leave your name and number and someone will get back to you as soon as possible.

 

How does it work?

Simply drop in to one to of our centres, either on your own or with a friend / family member / carer, and we’ll guide you in the right direction. You’ll be greeted by a worker who will ask you if you would like to talk to someone. If so, they’ll take you to a private room and explain the range of support you can get, what information we will keep on you and our Confidentiality Policy. Together you can then decide the best service for you to access and your next steps. If you just want to look at the leaflets we have about the services we offer or would like to have a look around the centre then they can show you around.

 

On the other hand, if you call us we will check that it is ok for you to talk, for example if you were in a public place and people might overhear your private information. We can call you back to save your credit or if you’re currently not able to talk privately. We would then explain the service and offer advice the same as we would if you came in to see us.

 

What topics do you cover?

We offer information, advice and guidance on a range of topics including:

  • Emotional Support
  • Employment, Education and Training
  • Sexual Health and relationships
  • Money, Budgeting and Benefits
  • Housing & Homelessness
  • Youth Projects & Activities
  • Your Rights
  • Legal Rights & the Law
  • Drugs & Alcohol
  • Accessing other services

 

Can I bring someone with me?

Yes, you don’t have to meet and talk to a member of our team or other organisation on your own (in a one to one setting), you can bring a friend, parent or carer along with you.

 

Do I need to tell my parents / carers about accessing the service?

No but it may help to discuss things with them. If you’re unsure or nervous about talking to them we can help you to manage any difficult conversations.

 

Do I need to be referred?

No you don’t. In fact, we encourage you to drop in at a time that suits you or self-refer. However, if it is easier for you to arrange a time to meet a worker just call or message us.

 

What happens if I don’t want to talk face to face?

We are happy to give you information and advice over the phone or through our online chat. Alternatively, you can access Kooth.com for emotional support and or access to online counselling.  With Kooth you can create a login without a referral and chat online to a counsellor as well as accessing a range of information and resources in relation to emotional and mental health issues.

 

What happens to the information I give you?

This is a confidential service which means we won’t talk to anyone else about what you tell us unless you want us to.

The only time we pass on confidential information is if you tell us something that puts you or someone else at risk of serious harm. However, we will always try to discuss this with you first.

 

Are records kept on what we talk about?

We keep a written record of the advice we give you for our use only. This is stored safely on our recording system under the Data Protection Act 1998. If you want to see the information we keep on you, we’re happy to provide this. You can also request us to not store information on you.

 

Can I access more than one service?

Yes, one of the benefits of our Youth Advice Centres is that you can access a number of services from each. We’ll ensure you access the best services to meet your needs even if this involves sending you in the direction of a service which doesn’t deliver from any of our centres.

 

What if I’m 25+ and need support?

We support young people aged 11-24 (day before 25th birthday) but we’d never send you away without pointing you in the direction of another service or resource that could support you.

 

 

Keira

Author Keira

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